Questions,
answered.
Where do you ship?
Nationwide across the US. Free delivery on orders over $75 within NYC.
How long does shipping take?
Standard shipping is 3–5 business days. Expedited options are available at checkout. All orders ship from New York City.
What is the shelf life of your products?
Shelf life varies by product and is printed on every label. Most sauces and seasonings last 12–18 months unopened. Once opened, refrigerate sauces and use within 30–60 days. Empanadas are frozen — best within 6 months.
Do your products contain common allergens?
Some products contain eggs, soy, or wheat. Full ingredient lists and allergen information are listed on each product page. If you have a specific allergy concern, email us before ordering at info@foxgourmetnyc.com.
How do I place a catering or drop-off order?
Use the inquiry form on the Catering page or call us at (646) 828-2526. For Prepared Foods drop-off, download the menu, pick your dishes, and reach out with your headcount and date. We respond within 24 hours.
How far in advance do I need to book catering?
Casa Fox takes 2–3 events per month. We recommend reaching out at least two weeks before your event — earlier for weekends and holidays. Prepared Foods drop-off can often be arranged with shorter notice depending on availability.
What is the minimum order for Prepared Foods drop-off?
Minimum is 10 guests. No maximum. Download the Prepared Foods menu on the Catering page, pick your dishes, and send us your headcount and budget.
Do you accommodate dietary restrictions?
Yes. Let us know your guests’ dietary needs when you inquire and we’ll work around them. Most menus have strong vegetarian and gluten-conscious options.
Are your products available wholesale or in retail stores?
Yes — Fox Gourmet is available to select wholesale accounts. For wholesale inquiries, visit the Wholesale page or email info@foxgourmetnyc.com.
Can I return or exchange a product?
If something arrives damaged or incorrect, contact us within 7 days at info@foxgourmetnyc.com and we’ll make it right. Due to the perishable nature of our products, we do not accept returns on opened items.